Frequently Asked Questions
Everything you need to know about shopping with Nalpac
What are your shipping rates and delivery times?
We offer standard shipping within 3-5 business days and expedited options for faster delivery. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
Nalpac accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products authentic and high-quality?
Yes, we source our products directly from reputable manufacturers and authorized distributors to ensure that every item meets our strict quality standards.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Please enter your address at checkout to see if delivery is available in your region and to view applicable customs fees.